Privacy Policy

This Privacy Policy explains how SoffHub collects, uses, shares, and protects information when you use our mobile application, web application, websites, support services, and related features (the "Service").

This policy applies to free, trial, promotional, collaboration, and paid use of the Service. Payment providers and connected third-party platforms also process information under their own privacy policies.

1. Information We Collect

2. How We Use Information

We use information to:

• Create, secure, and administer accounts
• Receive, process, display, and deliver alerts and notifications
• Operate integrations selected by users
• Process and verify purchases, activate access, and provide receipts or payment confirmations
• Handle billing support, cancellations, refunds, disputes, fraud, and chargebacks
• Review Creator Program submissions and administer earned access
• Provide support, diagnose problems, improve performance, and prevent abuse
• Comply with accounting, tax, legal, and regulatory obligations

3. How We Share Information

We do not sell personal information. We may share information only as reasonably necessary with:

• Stripe, Apple, and Google for payment processing, verification, refunds, and fraud prevention
• Hosting, database, email, push-notification, security, and technical service providers
• TradingView, Telegram, Discord, and other platforms you choose to connect
• Professional advisers, auditors, insurers, or business transaction participants subject to appropriate safeguards
• Government agencies or other parties when required by law or necessary to protect rights, safety, and security

Public profile information, Producer content, and public Creator Program links may be visible to other users or visitors as indicated by the applicable feature.

4. Data Retention

We retain information for as long as necessary to provide the Service and for legitimate operational, security, legal, and compliance purposes. Different records have different retention periods. For example, transient alert content may be retained briefly, while payment, refund, tax, fraud, audit, and dispute records may be retained longer as required by law or standard business-record obligations.

Account deletion does not require us to erase information that must be retained for legal, security, accounting, dispute, or fraud-prevention purposes. When retention is no longer necessary, information is deleted or de-identified where reasonably practicable.

5. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. You are responsible for protecting your account credentials and promptly reporting suspected unauthorized access.

6. Your Choices and Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, or an appeal of a privacy decision. You may also manage notification permissions through your device and cancel store subscriptions through Apple or Google.

To submit a privacy request, contact privacy@soffhub.com. We may need to verify your identity before completing a request. You may use an authorized agent where applicable law permits.

7. International Processing

SoffHub and its service providers may process information in countries other than the one where you live. Where required, we use appropriate safeguards for international transfers.

8. Children

The Service is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact privacy@soffhub.com.

9. Third-Party Services

Third-party services linked to or integrated with SoffHub operate under their own terms and privacy policies. Review those policies before providing information or enabling an integration. SoffHub is not responsible for third-party privacy practices.

10. Changes to This Policy

We may update this Privacy Policy as the Service, laws, or business practices change. We will update the date shown above and provide additional notice when required by law.